Cancellation Policy

Cancellations and Refunds

Cancellation by Client

Cancellations made 30 days or more before the tour start date will receive a full refund minus a processing fee. Cancellations made less than 30 days before the tour start date may incur a penalty.

Cancellation by Company

If we cancel the tour due to unforeseen circumstances, you will receive a full refund or the option to reschedule.

Refund Policy

No Refunds

No refunds will be made under the following circumstances:

• Last-minute cancellations made under 7 days before the tour date.
• No-shows on the day of the experience.

Partial Refunds

Cancellations made 72 hours before the tour date are eligible for a partial refund. In cases of medical emergencies, supported by valid documentation, consideration is given for a partial refund on a case-by-case basis.

Full Refunds

Full refunds will be provided under the following conditions:

• Cancellations made well in advance (1 month before) the experience date.
• If Maape Adventures significantly alters tour details or cancels a tour, customers can choose between a full refund or an alternative tour offering.

Acts of God

Tours cancelled due to extreme weather conditions or matters referred to as acts of God are not eligible for a refund.